Return & Refund Policy

At Benedicto Osborne, we are committed to ensuring your satisfaction with every purchase. If for any reason you're not fully happy, our return policy is here to help.

Return Policy

• 7-day return window from the date of delivery.
• Items must be unworn, unused, and in original packaging with tags attached.
• Proof of purchase is required for returns.

To initiate a return, contact us at info@benedictosborne.com. Returns should be sent to:
[INSERT RETURN ADDRESS]
Upon acceptance, we will provide a return shipping label and instructions. Returns made without prior authorization will not be accepted.

Damages or Issues

If your item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Custom products (e.g., personalized items)
• Personal care items (e.g., beauty products)
• Sale items and gift cards

Exchanges

The fastest way to get the item you want is to return your original purchase and place a new order.

EU 14-Day Cooling-Off Period

For EU customers, you can cancel or return your order within 14 days for any reason, provided the item is in its original condition.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days. Please note it may take some time for your bank or credit card company to post the refund.

For any questions, please contact us at info@benedictosborne.com.